Privacy Policy

Last updated: February 9, 2026

1. Introduction

Welcome to Klook Up (“we,” “us,” or “our”). Klook Up is a link management platform operated by Kentaur Capital Holdings Pty Ltd. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains in detail how we collect, use, store, disclose, and safeguard your data when you visit our website at klookup.com or use any of our services, including URL shortening, link analytics, link hub pages, QR code generation, and related features.

By using Klook Up, you agree to the collection and use of information in accordance with this policy. If you do not agree with any part of this Privacy Policy, please discontinue use of our services immediately.

2. Information We Collect

2.1 Personal Information You Provide

When you create an account or interact with our services, you may voluntarily provide us with the following personal information:

  • Email address — used for account creation, authentication, and service communications
  • Full name (optional) — used for personalizing your experience and hub pages
  • Password — stored in securely hashed form; we never store plaintext passwords
  • Profile information — such as avatar images, bio text, and social media links you add to your hub pages
  • Payment information — processed securely through Stripe; we do not store your full credit card details on our servers

2.2 Information Collected Automatically

When you visit our website or click on shortened links, we automatically collect certain technical data to provide analytics and improve our services:

  • IP address — used for approximate geographic location and security purposes
  • Browser type and version — helps us optimize compatibility
  • Device information — operating system, screen resolution, and device type (mobile/desktop/tablet)
  • Referrer URL — the page that directed you to our service
  • Click data and timestamps — when and where your short links are clicked
  • Geographic location (approximate, derived from IP) — country, region, and city level
  • Pages visited and session duration — to understand how users interact with our platform

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Service delivery — to create and manage your account, shorten URLs, generate QR codes, and operate link hub pages
  • Analytics and insights — to generate click analytics, geographic reports, and performance metrics for your links
  • Platform improvement — to understand usage patterns and improve features, user experience, and performance
  • Security and fraud prevention — to detect, prevent, and respond to spam, abuse, phishing, and other malicious activity
  • Communications — to send essential service notifications, security alerts, and (with your consent) product updates
  • Legal compliance — to comply with applicable laws, regulations, and legal obligations

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on Klook Up. These include:

  • Essential cookies — required for authentication, session management, and core functionality. These cannot be disabled without losing access to key features.
  • Analytics cookies — help us understand how you use our website, which pages are most popular, and where users encounter issues
  • Preference cookies — remember your settings, such as theme preferences (light/dark mode) and language
  • Advertising cookies — used by third-party advertising partners (such as Google AdSense) to display relevant advertisements. These cookies may track your browsing activity across websites to deliver personalized ads.

You can manage cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. However, disabling essential cookies may affect your ability to use certain features of our service. For more details, please see our Cookie Policy.

5. Third-Party Services

We work with trusted third-party service providers to operate and improve Klook Up. These partners may have access to certain data as necessary to perform their functions:

  • Cloudflare — hosting, CDN, DNS, and edge computing for fast, secure link redirects worldwide
  • Stripe — secure payment processing for premium subscriptions
  • Cloudflare Turnstile — CAPTCHA and bot protection to prevent abuse
  • Google AdSense — may display personalized advertisements on our site. Google may use cookies to serve ads based on your prior visits to this and other websites. You can opt out of personalized advertising by visiting Google Ads Settings
  • Email services — for transactional emails such as account verification and password resets

Each third-party provider is contractually obligated to handle your data securely and only for the purposes we specify. We encourage you to review their respective privacy policies.

6. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

  • With service providers who assist in operating our platform, as described above
  • When required by law, court order, or governmental authority
  • To protect our rights, safety, or property, or that of our users and the public
  • In connection with a merger, acquisition, or sale of assets (with appropriate notice to you)
  • With your explicit consent

7. Data Security

We implement robust, industry-standard security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction:

  • All data transmitted between your browser and our servers is encrypted using TLS/HTTPS
  • Passwords are hashed using strong, modern cryptographic algorithms
  • Access to user data is restricted to authorized personnel only
  • We use Cloudflare's enterprise-grade security infrastructure, including DDoS protection and Web Application Firewall (WAF)
  • Regular security reviews and vulnerability assessments

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to promptly addressing any security incidents.

8. Data Retention

We retain your personal data only for as long as necessary to provide our services and fulfill the purposes described in this policy. Account data is retained while your account is active. If you delete your account, we will remove your personal information within 30 days, except where we are required by law to retain certain records. Aggregated, anonymized analytics data (which cannot identify you personally) may be retained indefinitely for statistical purposes.

9. Your Rights

Depending on your location, you may have the following rights under applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA):

  • Right of access — request a copy of the personal data we hold about you
  • Right to rectification — request correction of inaccurate or incomplete data
  • Right to erasure (“right to be forgotten”) — request deletion of your personal data, subject to legal obligations
  • Right to data portability — request your data in a structured, machine-readable format
  • Right to restrict processing — request that we limit how we use your data
  • Right to object — object to processing of your data for certain purposes, including direct marketing
  • Right to opt-out of sale (CCPA) — we do not sell personal information, but you may contact us to exercise this right
  • Right to non-discrimination — we will not discriminate against you for exercising your privacy rights

To exercise any of these rights, please contact us at privacy@klookup.com. We will respond to your request within 30 days.

10. Children's Privacy

Klook Up is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal data, please contact us at privacy@klookup.com, and we will take steps to delete such information promptly.

11. International Data Transfers

Klook Up operates globally, and your data may be processed in countries other than your country of residence, including countries where data protection laws may differ. We use Cloudflare's global edge network, which means your data may be temporarily processed at the nearest Cloudflare data center. We take appropriate safeguards to ensure your data is protected in accordance with this Privacy Policy, regardless of where it is processed.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technologies, legal requirements, or other factors. When we make material changes, we will notify you by updating the “Last updated” date at the top of this page and, where appropriate, by sending you an email notification. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: